Customer Support Engineer – Customer Support | Maharshi | Ahmedabad, Gujarat, India

Maharshi is inviting applications for the position of Customer Support Engineer at its engineering operations in Ahmedabad, Gujarat. The organization operates in the engineering industry and is known for manufacturing advanced industrial machinery and automation solutions used across sectors such as pharmaceuticals, chemicals, and packaging. This role is ideal for fresh engineering graduates or early career professionals who are interested in providing technical support and ensuring smooth functioning of industrial equipment at customer locations.

The Customer Support Engineer will play a key role in assisting customers with installation, troubleshooting, and maintenance of machinery. The role requires a strong technical foundation, willingness to travel to client sites, and the ability to communicate technical solutions effectively. Engineers in this role gain valuable exposure to industrial operations and real-world engineering systems while building strong customer relationships.

Location

Ahmedabad, Gujarat, India

Employment Type

Full-time

Experience Required

0 - 4

Compensation & Benefits

Competitive salary package with opportunities to develop expertise in customer service engineering, exposure to industrial equipment, and long-term career growth.

About Maharshi

Maharshi is a well-established engineering company engaged in manufacturing and supplying advanced industrial equipment and automation systems. The company serves multiple sectors including pharmaceuticals, packaging, and manufacturing industries, delivering innovative and reliable engineering solutions.

Position Overview

The Customer Support Engineer will provide technical assistance to customers, resolve equipment issues, and ensure smooth installation and commissioning of engineering systems.

Key Responsibilities

• Provide technical support to customers regarding machinery and equipment.
• Assist with installation and commissioning of engineering systems.
• Conduct routine maintenance and service checks for products.
• Document service interactions and customer feedback.
• Provide product training and operational guidance to clients.
• Resolve technical issues and provide performance improvement recommendations.
• Assist in preventive maintenance planning.
• Ensure compliance with company service procedures.
• Coordinate with internal engineering teams for technical support.
• Maintain high levels of customer satisfaction and service quality.

Required Skills & Competencies

• Basic knowledge of engineering machinery and equipment.
• Strong problem-solving and troubleshooting abilities.
• Good communication and customer interaction skills.
• Ability to interpret technical drawings and manuals.
• Willingness to travel for customer service assignments.
• Ability to work independently and manage service tasks.
• Understanding of industrial safety standards.
• Strong documentation and reporting abilities.
• Adaptability to work in manufacturing environments.

Educational Qualification

Diploma or BE

About the Project & Industry

The engineering industry plays a crucial role in supporting manufacturing operations through advanced machinery and automation systems. Customer support engineers ensure that equipment functions efficiently at client sites and contributes to productivity and operational reliability.

Why Join Maharshi?

Employees at Maharshi gain hands-on experience with advanced machinery, work with experienced engineering professionals, and contribute to supporting industrial operations across multiple sectors.

How to Apply

hr2@maharshi.com