Service Manager

Mamata Machinery Limited

Ahmedabad, Gujarat

Department: Service Management

Experience: 10 Year

Industry: Engineering

Education: Graduate

Job Description

Service Manager – Service Management | Mamata Machinery Limited | Ahmedabad, Gujarat, India

Mamata Machinery Limited is hiring a Service Manager for its Ahmedabad, Gujarat, India operations. This full-time opportunity is ideal for professionals with 10 to 12 years experience in service management and technical support operations within the Engineering industry in India. The role focuses on managing service teams, ensuring customer satisfaction, coordinating maintenance activities, and improving machinery service performance. Candidates with strong leadership skills and customer-oriented technical expertise will play a key role in strengthening post-sales service operations and maintaining operational excellence.

Location

Ahmedabad, Gujarat, India

Employment Type

Full-time

Experience Required

10 to 12 years experience in service management within the Engineering industry in India

Compensation & Benefits

Salary not disclosed aligned with Engineering industry in India managerial standards along with company benefits.

About Mamata Machinery Limited

Mamata Machinery Limited operates within the Engineering industry in India delivering advanced industrial machinery solutions supported by strong service engineering and customer support systems.

Position Overview

The Service Manager will lead service operations, oversee technical teams, and ensure efficient delivery of installation, maintenance, and customer support services.

Key Responsibilities

Manage service engineering teams and field operations.
Ensure timely customer service delivery.
Monitor maintenance and repair activities.
Coordinate installation and commissioning support.
Develop service performance strategies.
Handle customer escalation management.
Maintain service documentation and reports.
Monitor spare parts and service logistics.
Improve service efficiency and response time.
Ensure adherence to safety and quality standards.

Required Skills & Competencies

Service management expertise.
Customer relationship management skills.
Technical troubleshooting knowledge.
Leadership and team management ability.
Communication and coordination skills.
Problem-solving capability.
Operational planning understanding.
Documentation management ability.
Process improvement mindset.

Educational Qualification

Graduate

About the Project & Industry

This role supports machinery lifecycle service operations within the Engineering industry in India ensuring customer satisfaction and operational continuity.